Privacy Policy

 

Social Eats (“we”, “us”, “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including information gathered through [socialeats.com.au] (“our website”).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“Australian Privacy Law”).
“Personal information” has the meaning given in the Australian Privacy Law and generally includes any information that identifies you or could reasonably identify you.


1. Personal Information We Collect

We may collect and store the following types of personal information:

  • Name
  • Mailing or delivery address
  • Phone number
  • Email address
  • IP address and device information
  • Details of products or services you have ordered
  • Information you submit through enquiries or forms
  • Communications between you and us
  • Payment details (including card information processed by payment providers)
  • Age or date of birth (if required or voluntarily provided)


2. How We Collect Personal Information

We may collect personal information in several ways, including:

  • When you interact with our website
  • When you communicate with us via email, phone, social media, or in person
  • When you place an order or request services
  • When you participate in promotions or surveys
  • From third-party services that support our operations

If we receive personal information about you from a third party, we handle it according to this Privacy Policy.


3. Why We Collect and Use Your Information

We collect your personal information so we can provide you with our products and services, including:

  • Processing and fulfilling your orders
  • Responding to your enquiries
  • Managing customer accounts and databases
  • Complying with our legal and contractual obligations
  • Sending marketing communications (only with your consent)
  • Conducting promotions or campaigns
  • Improving our products, services, and customer experience

If you choose not to provide the personal information we request, we may not be able to perform some or all of these functions.

We may also use your personal information for any purpose disclosed at the time of collection or for a purpose closely related to the primary reasons listed above.

We do not sell your personal information.
However, we may share it with trusted business partners who assist us in providing our services.

We may contact you by phone, email, SMS, or mail.


4. Disclosure of Your Personal Information (Including Overseas)

By providing us with your personal information, you consent to us disclosing it as described in this Privacy Policy. We may disclose your personal information to:

a. Service Providers and Partners

Employees, contractors, insurers, professional advisers, delivery partners, payment processors, and suppliers who help us operate our business or deliver services to you.

b. Legal Requirements

We may disclose your information if required to do so by law, court order, subpoena, or in response to law enforcement requests.

c. Protecting Our Rights and Safety

We may use or disclose your information to protect our legal rights, intellectual property, or the safety of our customers or third parties.

d. Overseas Disclosure

Your information may be stored, processed, or transferred to locations outside Australia, including but not limited to the USA or other countries where our service providers operate.

e. Business Changes

If our business undergoes a merger, sale, or restructuring, we may transfer our customer databases, including personal information, to the new owner (subject to confidentiality obligations).

Where we share information with third parties, we request that they handle personal information in accordance with this Privacy Policy.


5. Security of Your Personal Information

We take reasonable steps to protect your information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

However, no data transmission over the internet is completely secure. You provide information at your own risk, and we cannot guarantee absolute security.
We are not responsible for unauthorised access to your personal information that is beyond our reasonable control.


6. Access to and Correction of Your Information

You are responsible for ensuring your personal information is accurate and current.

You may request:

  • Access to the personal information we hold about you
  • Corrections to inaccurate or outdated information
  • Deletion or return of your information (where legally permitted)

To request access or updates, contact us at:
colleen@gourmettastecreations.com.au 

We may require identification before releasing information.
In certain circumstances permitted by law, we may refuse requests for access or correction.

You may also opt out of marketing communications at any time.


7. Anonymity

Where lawful and practical, you may choose to remain anonymous or use a pseudonym. However, we may not be able to provide goods or services without certain personal details.


8. Complaints and Enquiries

If you have any concerns or complaints about our privacy practices, please contact us:

Email: colleen@gourmettastecreations.com.au 

We take privacy concerns seriously and aim to respond within 3 business days.
If your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC)at www.oaic.gov.au.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes take effect immediately upon being posted on our website.
We will make reasonable efforts to notify you of major updates, but you are responsible for reviewing this page periodically.


10. Other Information Collected Automatically

When you visit our website [socialeats.com.au], we may automatically collect technical data such as:

  • Browser type
  • Operating system
  • Pages viewed
  • Referral sources

We may use cookies and similar technologies to:

  • Analyse website traffic
  • Improve your browsing experience
  • Display relevant advertising through platforms such as Google Ads and Facebook

You can disable cookies in your browser settings, but doing so may limit website functionality.

Our website may contain links to external sites. We do not control and are not responsible for the privacy practices of third-party websites.